Housekeeping is an operational department in a hotel which in responsible for cleanliness, maintenance, and aesthetic up keeping of rooms public areas back and the surroundings.
A hotel survives on the sale of room, food, beverages and other minor services such as the laundry, health club and so on. The sale of rooms constitutes a minimum of 50% of these sales. Thus the major part of a hotel margin of profit cones from room sales.Because a room once made can be sold over and over again. The effort that a housekeeping department makes in giving a guestdesirable room that has a direct hearing on the guest’s experience in a hotel. Guest rooms are the heart of the hotel. Unless its decor is appropriate, the air odor free and furnishing and upholstery spotlessly clean, the hotel may lose the quest as a potential repeat customer. The housekeeping department not only pay prepares clean quest rooms on a timely basis for arriving quest but also cleans and maintains everything in the hotel so that the property is as fresh and attractive as the day it opens for business. Housekeeping is an ancillary department that contributes in a big way towards the overall reputation of the property and it is rightly said that the housekeeping is the 24x7x365 operation.