The hospitality industry is a part of a larger enterprise known as travel and tourism industry. The travel and tourism industry is a vast group of business with one goal in common : providing necessary or desired services to travelers. Advances in transportation enabled more people to travel greater distances at less cost spreading tourism across the globe. From modest origins, hospitality and tourism rose to become two of the largest worldwide industries.
A hotel or an inn is defined by the British Law as a ‘place where a bonafide traveler can receive food and shelter, provided he is in a position to pay for it and is in a fit condition to be received’
Front Office Organisation
The hotel clients (called guests in the hospitality industry parlance) receive a wide variety of services and facilities from the hotel. To carry out all the functions effectively and efficiently, the hotel should have a well-organized structure